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POLICIES

ETSY STORE POLICIES

PAYMENT METHOD

Etsy Gift Cards are welcome.
I accept Visa, MasterCard, American Express, and Discover.
No checks, no money orders

TERMS

Hand drawn portraits and painting take varying amounts of time to complete. It should take no longer than 2-4 weeks to complete your portrait. A time estimate will be sent to you as soon as you submit your photo. The speed of portrait creation depends on demand and I always take orders based on when I receive the photo submission.

CANCELLATION POLICY

If you need to cancel your order, you have 48 hours to contact me by email or Etsy conversation.
Email me at renee@reneeloweportraits.com.

DAMAGED MERCHANDISE

You have 30 days from the day of shipment to receive a refund on damaged merchandise. All items shipped are insured so you are covered if something happens during the shipping process. If your merchandise is damaged during shipping, do not throw it away. To receive your refund/exchange for damaged merchandise, please contact me via email at refunds@reneeloweportraits.com or by phone 504-228-8591.

I will send you a return postage label by email or mail free of charge to you. Send back your merchandise along with your invoice stating what is wrong with the merchandise and whether you would like a refund or an exchange. I will send out your new item or process your refund as soon as I receive the damaged merchandise.

TAXES

Renee Lowe Portraits and Fine Art LLC is a registered business in Jefferson Parish, Louisiana. I only charge sales taxes to residents of Jefferson Parish and the state of Louisiana. Currently this rate is 8.75% tax to Jefferson Parish Residents and 4% tax to all other residents of other Parishes in Louisiana. Residency will be determined by your shipping/billing address you submit and thus your tax rate. You, the customer, are responsible for paying any sales taxes I am not charging to your local state and Parish/county government.