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FAQ-Frequently Asked Questions

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Shipping

Payment

Forms


Services

Submissions



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Shipping

Will my purchase be insured during shipping?

How will my item be shipped?

How long is shipping and handling time?

How far in advance should I order a portrait to have in time for special holiday/event?

Will my item have protective packaging?

What happens if my item is damaged in shipping?

Which shipping company do you use?

Can I pick up my item if I am local to the New Orleans area?

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Payment

What payment options do I have?

Do you accept local checks?

What is your refund policy?

Do you accept deposits on large orders?

How do you process payments?

What are your official sites for purchases?

How can I purchase artwork?

How can I purchase services that are not on Etsy or Fine Art America?

I am with Crescent City Trade Exchange. What is your trade policy?

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Services

How long does it take for my project to be finished?

Do you make logos using vector graphics?

Are you willing to travel to photograph my event?

How will I receive my digital project?

Do you provide High Resolution images?

What type of paper do you use for your renderings?

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Submissions

I paid for my portrait. How can I submit my photo?

What size photo do I need to upload?

Can I send you multiple photos of the same person for reference?

I am local. Can you photograph us and then render our portrait from the photo session?

How should I submit files for my web design project?

I need a slide show. How may photos can I submit and how do I share them with you?

I already have a logo and need stationary designed. How do I submit the file?

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Contact me for a consultation.

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